Our Reviews

Great experience

Good experience. Took advantage of shuttle service, which was great.

No surprises

Trevor was great to work with. With me being from 5 hours away I had several questions and expectations before hearing to the dealership. He answered everything and went above and beyond.

Everyone from David that I work with in service to my sales person to everyone is all spectacular and always very good to me I thank you

I special ordered a 2025 Silverado 1500. Prior to the Silverado arriving at Peterson Chevrolet, I told several people at Peterson Chevrolet not to drill holes to mount their Peterson rear mud flaps. They went ahead and put mud flaps on my new Silverado. I also told salesman Josh Wiley that I do not want tire shine applied to the tires. They went ahead and did that.

Curtious, capable and quick. The oil change process couldn't have been any smoother. The best part was the shuttle driver! What a fantastic individual.

Prompt &prfessiona

Great job serving the Tahoe!

Very knowledgeable sales staff and non pressured atmosphere.

Service issue on a 2002 Silverado 2500HD. It is an infrequent but significant problem. Unfortunately Grant could not find the cause HOWEVER he was very upfront and accommodating in his diagnostics. At least it confirmed to me that the issue isn't an obvious and hopefully an ongoing problem. I was not charged for the time he evaluated to vehicle.

It was quick and easy

Robert Bernhardt is great! Easy transaction

Easy in, easy out, quick turnaround for the work done. Some damage done to inner fender liner on fuel filter sideduring service, but I guess it is time to install new pieces.

You guys are always fantastic!

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Justin is the best sales guy.

Buying our car was simple and the customer service was incredible! We appreciate Steve and feel confident that any concerns will be handled with the utmost importance.

NO PRESSURE EVERYTHING WAS FINE

It was fast and easy!!

I have always had a good experience with all of my needs from Petersons. My service reps have always let me know what I need to keep my Encore running smooth. I bought my car with 3 miles on it 5 years ago and the purchase was easy. Michael you have excellent customer service, thank you.

The service was done to my expectations.

Had the pleasure to meet DeAngelo which he was very polite and helpful, great costumer service and walked through the whole process of buying my first brand new vehicle. Will definitely recommend to others.

All sales and finance was great! Love my car

My salesman did a great job.. Very knowledgeable and friendly.

it was a good visit until I realized they didn't reset the oil change indicator.

Megan was quick and friendly. Promptly let me know when my vehicle was done

Parts came in broken so the repair could not be made.

Gary Laming has been my salesman for many, many years. He knows what I want, I never have to make any choices and he calls me when it is ready to pickup and do the necessary paperwork. He has never failed. This time, the service department wanted a fee to switch the running boards that he did not find to be acceptable and so he took it to his garage and did it himself. That is customer service and beyond. He goes the extra mile to be sure that I am set up with all the electronics in my new pickup and that everything is working. I appreciated the person who did the paper work offering me an option for a lifetime oil change program. The entire paperwork process was seamless. Purchasing a new vehicle is not an enjoyable experience for me and the sooner I can get in and out the happier I am. Gary and the staff have done a wonderful job. I enjoy recommending friends and relatives to Peterson because of the excellent care that I have received.

They are truly the best. An amazing group of people and so helpful. They even went out of their way to get my dogs that were waiting with me some water. That’s true customer service

overall good. wait time was a little long

Well-coordinated service… from Shane, the service advisor to the mechanic and then back again to me. Prompt, efficient, professional. A great experience.

No drama no issues, friendly service.

Really enjoyed my salesman. Very personable, relatable, and humorous.

Received excellent customer service from service advisor Ashley Patera. She arranged replacement of a door weatherstrip under GM customer enthusiasm program. She is friendly, enthusiastic and went the extra mile to please the customer.

Diana is very knowledgeable and ready to answer any questions.

Great people Grant and John the manager took care of me when toyota didnt

The repair was good, maybe took them a bit longer than it should. However when I picked up my car after the window regulator was replaced the window they were working on was dirty with handprints.

Ashley was great help. Friendly, professional and kept me informed.

Great service again as usual! Except out of transmission oil for my Corvette and won’t have any for ten days. What?

Megan is always great to work with. Though the printers were down, she assured me everything with our cargo van was in good shape.

I have a 2002 Chevy Silverado HD2500 that had developed an unfrequent engine shutdown. A brief evaluation could not determine the cause (no charge from Grant in the service department). Unfortunately it reoccured less than one week before a scheduled music camp, to which I would be pulling my trailer. The online scheduling put me out two weeks. Grant was able to get me in and after 2.5 days of work, able to get me out of the door and on the road to the camp the same afternoon that I had to leave. And the problem was solved! THANK YOU Grant and your service department!

Great service and so fast.

Everything went very smoothly and so much better than some past experiences with another Chevy that we had.

It was great!

They are friendly and quick

Service was fast and complete. I would like to know why it takes 3 weeks to get an appointment? If I needed emendate appointment, should I wait another 3 weeks or go to another dealership?

I went in for an oil change. Your wonderful people helped me with that, but also helped me address a problem with my wife’s key for the truck and also fixed and issue that came up at the visit with the tire pressure monitoring system.

no comment everything is perfect in the service.

Oil Change, Tire Rotate and cabin Filter

My 6.2l silverado had lifter failure that also required a new cam shaft. I was promptly set up with a comparable rental and the truck was repaired quickly. My concern is with the engine recall, 0w-20 oil was replaced when the heavier 0w-40 would be the safe route to take. With a possible engine replacement in the very near future, I find it wasteful this work was done without the recall inspection being done first.

It done in a reasonable amount of time. Personal were pleasant & considerate to work with

Great customer service. Ashley kept me up to date every step of the way.

No issues and frequent updates are appreciated.

Service on my vehicle was completed in a timely manner, and I was notified right away by service advisor Jonah that my car was ready to pick up. Everything went smoothly and I couldn't ask for a better experience.

I had an appt at 8 Waited in line and finally helped by Michael said it be about an hour After 2 hours sitting in the waiting room I went to ask and was told he had dumped his paperwork on another service person who was backed up After much longer that I waited was finally helped by another employee This survey is based on the first employee dropping the ball and the time it took them as I had other appts that day that had to be cancelled This is my first customer service experience that was disappointing as I have bought multiple cars at your dealership.

Ashley was very professional with me as we worked through a problem with my vehicle.

Exceptional communication and customer service.

Work was done on time and done right.

Our experience with Trevor was amazing he was able to get us into our perfect pickup for a great price even with my upside-down trade in. Whenever I buy my next vehicle it will definitely be through him and the Peterson dealership .

I am very fortunate to have the opportunity to work with Dave Leon your Service Advisor... Dave is truly a professional at the highest level. Your service department continues to perform extremely positive!

Shannon was quite knowledgeable about the 2026 Equinox we were interested in. I'm a returning customer and would consider purchasing from you again. Everyone was very friendly and personable, sharing their own personal stories of their lives.

Justin made my experience easy and smooth. He was patient as I explored options.

It was fantastic my salesman name Gary was so professional and very knowledgeable and helpful he walked me through everything that I needed to know about the car

Steve Jones was amazing. Everyone we dealt with was very friendly. It was a very good experience.

Service is always great! Thank you!

All was good

Made an appointment a week out then they change the date of the appointment. Went to the appointment got halfway home and the part was not installed right have to go back again.

Great

In and out, under the time given when checked in

Handled situation to my satisfaction

My service appointment was great. I was told upfront what the cost would be and there was no attempt to upsell me. It was done fairly quickly and I had my vehicle back sooner than expected. Jonah was my rep and did a great job. Friendly, polite and helpful.

It was great

it was amazing

Everyone at Peterson was very friendly and professional. The salesman helped us get the car we wanted and was very knowledgeable regarding the car. Great place to find a new car.

Everything was seamless with James and Robert Veach

Wait was too long but service was very good and everyone pleasant

I waited 6 hours. I never got a confirmation text or call that my vehicle was ready. Shane was very unresponsive. I was informed and oil change was done, but it wasn't listed as a service on the paper I signed. Windshield wiper fluid wasn't filled either. Overall, everything about the experience was worse than previous experiences I had there. I got a few texts saying, "reach out to me for any questions," and when I did, I never got a response back. Shane was my advisor. When I made the appointment, the lady on the phone yelled at me for asking if I could do a walk-in. I also didn't get informed about why the check-engine light turned on, and I still haven't gotten confirmation that an oil change was conducted. I would give 0 stars if I could. The only reason I put two stars instead of 1 is because Debbie was kind.

Experience was excellent

Solved my issues quickly. Ashley Patera was wonderful and professional!

No

Quick service and friendly staff

Needed some extensive work done… dealership fulfilled these needs

Needed service asap before a road trip and they were able to get me in the same day to avoid any risk related to the issue.

I wanted to wait until my interaction with your service department was completely finished before I formulated an opinion on my experience but I’ll go ahead and give an update at this point. I know your service departments are busy and I understand why I had to wait two weeks for the repair. But then after I paid and picked up the car, a Service Warning light immediately came on and I had to give the car keys right back because something wasn’t completed properly all the way. Which is fine, I understand that hybrid cars are more sensitive and complicated. But I would feel better about my experience as a whole at this point, if I knew my vehicle was getting an expedited first priority treatment to get it right back to me as soon as possible.

Price is way too high

Courteous staff. Vehicle was done earlier than expected.

Very convenient to have a Saturday option for service. Even with quite a few folks there ahead of me they got the service done quickly and even washed my truck! Great job!

My tahoe got an oil change and tires rotated and that is what got done an I appreciated the letting me know what other fixes need done for down the road.

After returning from a week to BOI, I had two dead truck batteries on my 2020 Chevy HD Silverado. After getting a jump (several), I went directly to Peterson GM in Meridian at 3pm Monday, and their gracious staff took me right in! 2.5 hours later my tuck was ready for pickup, batteries fully charged and check-engine light extinguished! I’m truly amazed they took me in at that time of day for service without an appt! The entire staff were very friendly, helpful and professional, and needless to say, they were all very busy. Just a great group in the service in the department. Thank you all.

Robert did a great job going above and beyond to help with cars issues. A good guy.

Gary is great to work with. 4 th vehicle purchased from Gary.

Diane was incredible in helping me choose the right Chevy Trax for me. When negotiating the price, she always came back with more options. The paperwork was complete, concise, and quick. Good experience!

Brandon was very fast and communicative. It was nice working with him! Finance got me in and out and I think it only took about an hour and a half start to finish. I would buy from there again!

The service provided, including the help in replacing my windshield, was great and is appreciated.

Had an appointment for my daughter’s car. Brought it in and had to order parts. I was told parts would be in next week, they never came in, service advisor went on vacation, had to call and talk to someone else. Found out parts never got ordered and it took almost 3 weeks to finally complete my daughter’s car. It should have taken one week to get parts and the vehicle back in

All was great. Good popcorn.

Excellent

They were very friendly and fixed the problem thanks

Robert always helps me and I really appreciate that.

Came in for routine maintenance. My service advisor Robert kept me informed on my vehicle’s progress and was out quickly. He even ran it through the car wash. Always excellent service.

Gary was super easy to work with. Very informative and wasn't a high pressure sales environment.

Very helpful staff

Your yelp reviews and word of mouth reflect the same service I received, unfortunately. Poor. Michael was our advisor. Oh, Michael. I had an appointment on 7/8/25 at 8:30 AM for a sensor indicating that I had a “safety restraint issue” on my dashboard. I was told at 1 PM on 7/8 that Evan, our technician, was “hoping to have an answer by end of day the following day.” I was hoping, too. But hopes and dreams are just that over at Peterson Chevrolet. When I asked about a loaner vehicle, I was told none were available for me. :( A car lot with no cars! But wait! I could rent a vehicle, AT A COST to me. $115 per day for a Yukon, or $75 a day for a CT4. What a bargain! Why a loaner vehicle was not given to me at NO cost, is just bad customer service and ridiculous in my opinion. I was told by Michael that “we usually have loaners available, but we don’t at this time.” So I was left without a vehicle. (I called Peterson BMW, where I originally puchased my Tahoe and spoke to Selver, who is wonderful by the way, go there, not here) and discussed my disappointment and concerns with him. He gave me John, the manager at Peterson Chevrolet’s number to call. I called and left a voicemail with him. (I’ll note I still, to date: 7/24/2025) have yet to receive any return call). When I finally picked up my car at 5 PM on 7/9/2025, after an entire different technician other than Evan had to look into my issue, it turned out to be a dirty sensor. I was then told by Michael, AT PICK UP, that the zipper of my driver seat cover was broken. He suggested that perhaps it was broken before - by BMW? (it was not). Please note: I was not informed of this prior, at any given time, over the multiple times we spoke via text message, that this incident occurred with my seat cover. It was not until pick up, that I was told and saw the damage to my seat cover. It was open and exposed on the right size, the zipper broken. I was then told by Michael that he would have to get in touch with an upholstery company to get it fixed. It would be covered by them, of course, but it would take some time to get it fixed. To say I was disappointed by the entire experience would be the understatement of the century. The next morning, 7/10/2025, I received a text message from Michael stating that he needed pictures of my seat back cover to send to the upholstery company. Why were pictures not taken prior to vehicle leaving the lot? I expressed this to Michael, but did as I was told because I’m a good soldier. I sent the pictures to Michael and waited. What Michael sent back next was truly where everything else continued to go from bad, to worse. McDowells, the upholstery company, would be able to have my seat cover done, however it would look different than the rest of my seat covers. By golly, this is unacceptable. My vehicle was left in your care, and therefore should be returned, in its original form, back to me as it was left. When I explained this, I was met with… you guessed it! More frustration. The managers were unwilling to expedite the original, manufacturers seat cover, and I would be left with my broken seat cover for 14 days. An exposed, open, driver seat back, with wires, sensors, and important mechanical features that need to be covered and protected to optimize the features which I paid for in my 2021 Z71 $74,000 Tahoe. Luckily, my husband, Justin, advocated for our customer care. Michael forwarded our concerns to David who was able to, after some push back, decided to expedite my seat cover. Why the push back? We’ll never know. The original, manufacturers seat cover, was finally installed on Wednesday, 7/16/2025. A mere 8 full days after I took my car in for a dashboard sensor. I brought my car into the dealership at 8 AM on 7/16/2025. David called me at 12:15 PM to inform me about my tires needing to be replaced, and somehow thought I would give him any business. He said he “needed to get with Michael to know what went wrong.” I would assume, he would have met with his advisors prior to getting on the phone with a customer before trying to upsell anything. But, clearly we run our businesses very differently. I told David we had an appointment elsewhere for those because I had zero desire to ever give Peterson Chevrolet any business again based on how this entire experience went. I wished his next clients a better experience in the future.

Courteous, professional, & attentive

My whole buying experience was pretty easy. I traded in my Cadillac for a Chevy pickup. I love my new truck. Thanks Peterson motors.

I have a coupon book for free “lube, oil and filter change”. Included with this coupon is “fluid top off, exterior wash and interior vacuum”. I see nothing on the receipt that shows that they added wind shield fluid and my vehicle did not get the exterior wash or interior vacuum. I called and left a message with Shane regarding this and never got a call back. Also, they apparently fixed my Bluetooth and it still doesn’t work. I am very disappointed!!

Was good tell the end, we were told we were getting life time oil changes on our new Colorado and ended up with a extended warranty 10year/100000mile. Our bad for not noticing tell I went back over the paper work the next day. Have tried to get ahold of Brandon 2 times with no return call or text. I don't feel we need a extended warranty on a new vehicle that has a factory warranty, don't really understand why you even offer it. I will try again to reach someone in the dealership or maybe you could call me and work something out Josh 208-249-2258

Had the truck I was looking for

They made the whole process comfortable and easy.

Always, always appreciate the 0ers9nal service and care given to my car and me!!

Friendly staff, good coffee, fast service. Quality work and a clean vechicle ar end if service.. very pleased with my service

Sofia Estrada always takes care of me , She has help me purchase $295k or so worth of vehicles from Petersons over the years !! You’re a rockstar Sofia !! Robert Bernhardt made it as easy to deal with the sales side …sweet 25 truck appreciate you !! Accessories Jeff hook up a few added items !

When I scheduled my appointment I was told it would take 4 hours, my vehicle was there 8 hours and 45 minutes. I never got any updates until I called at 3:00 to find out it was still being worked on. My service advisor lacked any customer service training and seemed to be new at this position. The only highlight of the entire day was a nice young man named Gavin. He saw me sitting outside and asked if I needed any water or anything else. When I told him I just wanted my vehicle done, he found out the update, brought me water and used my name to address me. He knows customer service. I will not be using this dealership for future service.

I appreciated the buying process was very straightforward and streamlined. I braced myself for salesey-nonsense and there was none.

Very personable and down to earth connection.

Great selection and the best price I could find.

Good

Justin and Skylar were great! Very quick seamless process.

As always, scheduling service at Peterson is quick and easy. The work was completed ahead of schedule, and the representative provided a detailed overview of the job done, along with updates on the vehicle's safety checks. They also offer a list of upcoming maintenance that needs to be considered. Staff is always friendly and easy to talk to.

I purchased my vehicle on 2017. I’ve slowly and surely seeing a decrease in customer service. After making an appointment, I received automated text messages that reminded me of that appointment but no further communication about what to expect. Next, I pull into the garage and no one bothers to make eye contact or acknowledge me. I remember a time when a technician would hurry to your car greet you and ask you your name. I got out of my car and engaged with the outside technicians who informed me to go inside and talk to Shane. Shane was not at his desk and after waiting several minutes, I asked Michael to assist and he was very nice. However, he explained to me that to run a simple diagnostic would be several hours. He also said that someone should’ve called and explained the process to me, but this did not happen. The shuttle service home was quick and the driver was very kind. After several hours of not hearing anything, I text Shane who informed me my car was likely to be done at 4 PM. I sent a follow up text and he explained the repair briefly. I then asked to confirm what time the car would be done and received no response. I then sent a second text asking if the car was done and received no response. Since it was 530, I was able to get a ride back to the dealership, Shane was once again nowhere to be found. The male who has a desk in front of him was busy doing other things, but since no one was acknowledging my presence, I once again engaged with someone to see if they could assist me. He checked me out and told me my car was just out to the left. After about 10 minutes of not being able to find my car I came back and he did assist in locating my car which was apparently parked toward the back of the parking lot. Overall, I definitely get the impression that the culture at Chevy Peterson is not great. Employees don’t care. Employees are overworked. Which I get it, Ada county has grown substantially and it’s tough. But if you don’t get back to the roots of good customer service then how do you expect your business to thrive. I drive a 2017 traverse, I’m ready to upgrade. No one has even engaged me in that conversation and you have missed a substantial opportunity to sell me a new car. Even when I earlier tried to make an appointment with Mandie and inquired about getting an estimate for my vehicle’s trade-in value, she did not even acknowledge that comment. To me that shouts there’s a disconnect in your business and there’s no incentive for your technicians who help with maintenance to be engaged in keeping customers coming back to your business. Please look up the text correspondence from the phone number 208-863-9793. Thank you for considering my opinion. Regan Jameson

The service department was amazing. BUT, this is the second time I have had to bring my car in since I bought it 5 months ago...I am not happy.

Very good experience with everything except trade in was very insulting only $1000 trading offer slap in the face. The sales lady was excellent to work with in the finance lady was excellent to work with.

Gave me an update on the L87 motor recall notice that I’ve been researching. Waiting for next response from GM.

Robert was great to work with; the work was done sooner than expected.

Staff was friendly. Golf cart guy lead us to where we needed to go. Dallas was great to work with.

My experience with the representative at Peterson was extremely good and the service was prompt it was pleasant.

RE: Service reservation for my 2016 Buick Enclave EX, driver-side airbag recall When: 8:30 AM reservation (made online), Saturday, August 16, 2025 Once my vehicle was finally in the service bay, all went well. The repair was completed within the estimated two-hour timeframe. Rather than wait in the customer area, which looked reasonably comfortable, I took a walk to a nearby mall, as the weather was nice. MAIN PAIN: The Boise Peterson Chevy Buick dealership service department loses a star for the chaos of a Saturday morning. Apparently, LOFs on Saturdays are first-come, first-served, and there is a mad rush to line up at the service department before it opens at 8:30. I was there for an 8:30 recall repair, but I had to wait in my car in a long line of LOF walk-in customers who got there before me. Of course, initially, I had no idea what was going on. The crowd of LOF walk-ins ahead of me meant my car wasn't taken back at my 8:30 AM reservation time; rather, it was around 9:00-9:15 AM. Essentially, I waited in my car in the line until an advisor finally walked up. Even then, the advisor assumed I was there for an LOF, and they informed me they'd have my car for 6 or 7 hours. I was initially a bit shocked. I had marked myself as a waiter on the reservation, and I researched the airbag recall, which normally takes a fraction of that time. I quickly pointed out that I had a reservation for a repair and didn't need an LOF. The advisor (I didn't catch their name) said something to the effect of, "Oh, that changes everything," and then fast-tracked me to the reservation desk. BOTTOM LINE: Peterson may need a better way to flag or separate customers with reservations from walk-in LOFs, at least on Saturday mornings. I was somewhat blindsided here, but I'm a calm, chill person. If this had been my wife or adult kids thrown alone into this mix, it might have been stressful for them. And obviously, customers expect the business will be ready for them at the appointed time, especially for the first reservation of the day. IMPORTANT NOTE: My advisor, Michael Holmes, was excellent. He texted me the day before to ask for my VIN, so he could ensure the part would be on hand for my repair. The day of the reservation, I first met him when I was brought to the service desk, and he was friendly, energetic, and focused. Since I planned to go on a long walk, I asked him to text me 20-30 minutes before the work was complete, which he did. I would be glad to have him as my advisor in the future.

Friendly and knowledgeable staff

Great service-everything! Except I brought it in a month ago for transmission oil change and you didn’t have oil. Said you would call me when you did. Didn’t call. After a month I called, you had oil, got it done.

It was great

Your agents were very courteous and helpful

Robert was great from check in to check out he kept me informed and was responsive to my questions.

No comment

Fast service and great service writer!

Appreciate Trevor, wish it wasn't a Saturday so Dot could have ask more questions.

Trevor was outstanding in handling this transaction and worked his tail off to make it happen. He was in constant communication with me on the ETA of my truck and made sure everything was perfect upon pickup.

Everything was addressed as requested.

Peterson was a great experience. Everything was done on time. I did use the shuttle and Dick was great. My service tech Ashley was fantastic. I always recommend your dealership!!!

found tires needed replaced. Odd it wasn't noted last time they were getting bad.

Great Deal, thank you

Great service, took care of the problem!

Bryan was wonderful to work with

Great car buying experience. Jonathan was great

As usual very good experience:

Gary gave me a better truck buying experience than I could have ever expected. No fuss, no games, just a good deal done quickly and easily. I really appreciate how simple the process was compared to other dealers. Highly recommend anyone make their next purchase here!

Great service

I was not very impressed with the service level at Peterson Chevy. There were probably 5 staff people in the service area while I was there, and only one of them appeared to be helping customers. The line filled up and the other people around did not make much of an effort to help move things along. More importantly, when they reported that my truck was finished, I noticed that there was a comment about "Items that need immediate attention" that included a broken CV joint, yet the service rep said nothing about this until I asked. She might have been overwhelmed because she was the only person in the service area doing anything. Next, I'm not impressed that I have a broken CV joint on a truck that is less than 1 year old, even if this will be covered by the warranty. Finally, something is wrong with my new truck because it burned an excessive amount of DEF fluid and the oil was low, yet the truck didn't inform me that the oil was low. This is quite upsetting because I just bought the truck from Peterson Chevrolet a few months ago. I've used it for towing a trailer, but I can't imagine that the truck burned up that much oil in just a few months with only 2 or three camping trips. I intend to watch the oil usage closely and get the truck in for a diagnostic test soon. I guess the thing that I am bothered most about is that I informed the service gal about this issue and really didn't get much of an explanation about it. That is in part my fault, but I really expected more from Peterson as I have had very good service at Peterson Toyota for years. I am disapointed.

Greay

Peterson Chevrolet made the car buying experience very easy. Our sales rep Brandon W. was very friendly and easy to work with.

Knowledgeable salesman. Mr. Starr was great to work with.

we had the best experience in a long time from the people at the dealership.From our sales person to the finance person. We would buy another car from them.

Megan has great Customer Service. Give her a big raise.

Great Service Advisor, great Service and vehicle ready before estimated time

Gary is a phenomenal salesman. Very knowledgeable and did not pressure me into a sale. Overall, a great experience.

I love the peace of mind knowing that my car is well taken care of

Excellent all around

Always an easy good experience

Ashley is the best! She found me a coupon and applied my Peterson points to reduce the cost of an expensive repair. Thanks!

Got to the dealership Early. I was checked in quickly and caught a shuttle to work. They called when it was done. I caught a shuttle back, picked up the vehicle. All pretty seamless.

In general, it was good.

Excellent communication and the team finished the job when I was told it would be finished.

It

Everything went pretty well. With the new wiring harness for the back up camera. Shane was awesome. Kept me in touch with everything that was going on and did excellent work.

It was great salesman was awesome. Kept things moving along

They got my car in to check the codes and had to order parts for it but when they got them they fixed it by the day they said I could pick it up. I have always taken my car in for general maintenance and have always been happy.

Wonderful

Started pretty rough with some lack of coordination about my appointment but David in service was fantastic turning it around. He found the parts that were needed for my appointment and set me up with a loaner car, which I was promised when the appointment was made but this request was not entered correctly in the system. So overall, David went the extra mile in a pretty cool matter to make me a happy Tahoe owner.

Justin Law was fantastic across the board. Loved working with him! Peterson Chevy, Justin & Chris will get all of my business!

David was very helpful

The best dealership I've ever purchased a car from. Everyone was so kind and helpful and got me all set up in my new Buick Envision. Thank you Peterson Chevy Buick Cadillac!!!!

Great customer service from Megan Bell, service advisor, and the Chevrolet crew.

It was the first time service on my truck and everything thing went well the service manager was very good thanks

Everyone was very professional and helpful.

Bryan is a great service specialist.

I lease my vehicle and pay 1300.00 a month for it. It was kept in the shop for over 2 weeks with no replacement. I had to rent the same vehicle I currently drive because I lease this size vehicle for a reason. I paid over 1800.00 to rent a vehicle while mine was waiting on a part. I will never lease another vehicle from this dealership again. Customer service and satisfaction need to become a thing again.

I have warranty work to be done on my C8 Corvette. On my first visit, the service guy I talked didn't know what to do and wouldn't even look at it. He sat and read the warranty, acted like I was trying to scam him, and told me it probably wasn't covered. I asked him to at least submit it. No. He took my name and said he'd call me. It was obvious he wouldn't. With no call over a day later, I went back. Another service guy found Adam for me. Adam brought out a lady to take photos and sent them to GM. She and Adam both said it was bad and predicted it would be approved, but they had to ask. Approved a few minutes later. Excellent end result after a rocky start. So the first guy wouldn't even look at it? Do better.

Easy drop off and pick up. Friendly service

Great service advisor keeps me coming back.

The service was quick and fast! Everyone is always so helpful!

Kept me well informed, and.What was going on?

very professional and was done in a timely manner

I was very happy with the quality of service received and coordinated by Ashley Patera. I was also pleased that Ashley approved matching pricing I had received from another dealership for the maintenance on my Silverado. I prefer getting maintenance on my Chevy truck at the Peterson dealership.

great

Staff was very attentive and pleasant.

Excellent service!!

Diana and Garrett Scott made the transition very good.

I MESSED UP MY APPOINTMENT DATE. I WAS ALSO LEAVING TOWN AND NEEDED MY TRUCK. MY SCHEDULER WENT OUT OF HIS WAY TO SQUEEZE ME IN. MUCH APRECIATED. THANK YOU

First of all, I'm very happy with the service received for the oil/filter change and tire rotation. While there, I asked for the drivers side mirror to be inspected since it was rattling every time while driving over a bump, wash board dirt road, etc. I was told there was nothing wrong with it and that the movement was normal. I have driven multiple GM vehicles over 35+ years and this does not represent the normal high quality, that I have grown accustomed to. Especially, not in a vehicle that only has 11K miles on it!

Since I bought a truck there back in July 2025, it has been a terrible experience and in the shop ever since. There is no customer service, follow ups all had to come from me reaching out. Andrew tried to do what was right and at least clean it for me, being I got it back dirty. No new car smell at all and so very disappointing. It was not cleaned very well and he even said he had to have them clean it twice. You are not holding up the standards of your brand. I don't feel confident to refer anyone to get a Chevy. My family will not purchase anymore Chevy's.

Employees were pleasant and very helpful.

I’m really satisfied with my experience. Grant was wonderful.

Very courteous and thorough!

The service at Peterson is always good the time it takes can be longer than expected, but I've accepted that happens and plan for it

Megan is awesome! She has been so friendly both times I have been in. She answered my questions knowledgeably. Thank you! She totally deserves praise and recognition and maybe even a raise 😊

Brandon was great. I needed to bring my car back for a sensor to be reset. I wasn't able to get back the same day. He called to follow up, and he got me out quick and easy.

The young guy at the counter was awesome. Very friendly and very helpful.

My service at the dealership went very well.

Excellent service as always!

Mt sales rep was great. Finance manger was kind and helpful.

I got an oil change and it took almost 2 hours. I had an appointment at 11am but it still took that long. Also I ordered an undercarriage cover and come to find out that the bolts don't come with the cover so I had to buy new ones that cost around $120 and come back another day to put it on. Very disappointed.

I have done all my business through the Peterson family since 2018. The quality, professionalism, and care is unmatched. Thank you for the service you provide!

Branden explained full process and estimate of work time...very nice and professional.

I have repeatedly been given excellent service on my vehicle with patience and understanding. God Bless your service department for going the extra mile.

Everyone was very helpful and got me the truck I was hoping for

No paso ni un día. Y volví a tener el mismo problema!! Con mi camioneta! No solucionaron nada

Service transmission warning came on and the car left me stranded at an intersection. Charged $250 as a "diagnosis fee" that did not show the root cause of a bad 12V battery (dealership reported "no hardware problems"), which was later diagnosed and repaired by myself. Also, charged $220 for firmware updates, which presumably addressed software errors in programs written by Chevy.

Gary was outstanding. Very friendly and knowledgeable. Second truck purchased at Peterson, and have always had a great experience.

The service department was the usual professional and pleasant part of Peterson. I recommend Peterson to anyone looking for excellent service and careful quality care for either vehicle.

Start to finish was very painless experience with total professionalism Bryan our service advisor was great. We will be back

Easy scheduling, all services performed as requested, car washed and ready for my enjoyment.

It takes WAY TOO long to get my car in for service. Also, I mentioned the problem with a seat belt warning with 2 other times I brought my car in to not have it addressed. Now I am at risk for having to pay for the service as my car is over 3 years old. I will be very unhappy if I receive a bill for it.

Did most of the work online via email, calls and text with Madeline. We appreciated this as we didnt want to spend a long time at the dealer. Gavin was great to work with. The finance guy was quick, non pressuring in trying to sell the extras, took the first no for an answer, and got us down the road.

Service went smooth, Ashley was great. Kept me updated on progress. Only bummer was no loaner cars available. Had to go 5 days without a vehicle.

The buying experience was handled quickly and professionally. The salesman, Trevor, was very pleasant and knowledgeable.

Great communication and timely service. Ashley was very personable and awesome to work with. Thank you Peterson Chevy for helping me get my vehicle right before my big road trip!

Awesome Ashley's peterson was so friendly and helped me out with my truck

Scheduled the service, arrived early, and still waited 2 hours for an oil change

nice people to deal with Spent $5400 so far, but diesel Cruze still not fixed. Current estimate to actually fix last problem is more than car worth. Would like to abandon the Cruze

I got caught by the Halloween potluck so it took a bit longer than expected.

Reviewed the tire recall and no action is necessary.

Great communication.

Shane Hossfeld did a great job coordinating the service and repair of my car (particularly with "Car Shield"). Respectfully, Roger Williams

I waited over 3 hours for a simple oil change even with an appointment which I showed up early for.

Brian was Great and showed me some new things in my dashboard.

It took a little bit of time to get my truck though the service line, even though I had an appointment. Other than that it went well.

I brought my car (2021 Bolt EV) in for service ("reduced propulsion" error). After nearly two months it was fixed. Turns out to have been a faulty coolant pump. Two months! No update to let me know how long it was going to take. No progress reports. Nothing. I have come to expect repairs on EVs to take longer than ICE cars. But this is absurd and unacceptable. It's the third time I have brought this car in for the "reduced propulsion" error and I'm seriously thinking of selling it (while it is functional) and buying a Tesla. Horrible product quality and horrible service. Otherwise, the dealership has been fine. No other complaints.

First rate customer service and care. Necessary work was done quickly. I want to thank everyone for their professionalism to include Dick for giving me rides to and from my home.

Adam was helpful

Smooth and quick

The service department is amazing!!

Had an appointment at 10 am dropped off at 8:30 am and they still never even got it looked at all day so I had to reschedule. Not an easy task when you are busy. When I went back to get my truck they had lost my keys and it took them an hour to find them so I could leave.

Always a great experience. Employees I have dealt with are always professional and helpful.

Great service the shuttle driver was great they got my truck in and out the same day! GD

I APPRECIATED MY SALESMAN JAMES STARR. FRIENDLY, KNOWLEDGEBLE VERY HELPFUL and EFFICIENT

Brandon was extremely helpful and professional.

Great service

Peterson's always does a good job with servicing my vehicle. My complaint is the appointment situation. If you make an appointment, wouldn't you expect to get in on that time or close to it? I made three attempts on three different days. Each time I was told it would be at least a 3-4 hour wait. One appointment was made at 8:30 am because I was told I would have a better chance not waiting, even though an appointment was made! Needless to say, with an 8:30am appointment, I was there over 21/2 hours! This is ridiculous. Especially if you are a good customer and have purchased the lifetime service at the time you purchase the vehicle! Obviously, over booking and walk-ins are happening resulting in bumping people out with appointments. This problem that needs addressed. This happens regularly.

Parts had not arrived. GM doesn't know how to "kit" mandatory components for a given repair.

Grant is great to work with!

It took and hour and a half for oil change, no tire rotation. Did not have answer to why my 2024 Blazer shifts funny sometimes.

Had the oil changed in my truck. Service Tech went through the process with me when I arrived and service was done promptly.

Professional Sales representative Aaron , was excellent

Greeted right away by Gavin Dow. He did an excellent job right from the start.

Excellent friendly service.

Fast, Efficient, Friendly Service! Thank You!!

In and out in 2 hours. Loved it! I was in the market, had several dealers including Kendall, Hirning (Pocatello), CarMax, and Petersons on speed dial and asked that they call me if something hit their radar(s). I actually found the truck. It is gorgeous and equipped way better than I deserve. Andrew Sivilay got me through the process, and while I know, I paid more than I intended, I got way more than I anticipated. I’m not disappointed in the least. Glad I looked.

Brian was great to work with

It was positive

Quality service

Despite a few bumps in the road I was able to successfully purchase the Truck I wanted. My Salesperson, Diana, was positive and courteous throughout the process. Always available, she assured me she would take care of my concerns and needs and she did. It was a pleasure doing business with her. Thank you Diana!

Maintenance was scheduled two months in advance. Bryan Kraft assisted and rapidly got my truck in the queue for the maintenance. He called me after it was complete. His was friendly and professional. Such a great asset to this dealership.

Had a great experience with my service appointment. I did an overnight drop off, and my car was done around noon the next day. Made it easy an convenient

Great manager took such good care of me and my situation, that I thought it was great that a company that had been in Boise all my conscious life would still be a positive influence on the community. Thanks, Peterson's.

feel like pushed into extra costs during a standard oil change. Also, very difficult to have warranty work done.

Outstanding response refitting the lm2 control valve in 1 day and an oil change.

Peterson service department went over just being my cars service department. Brandon Taylor really took care of my car and me. Had a family emergency and Brandon took the worry of how I was going to get my car serviced and picked up. I can say enough good things about the service I received on my recent visit.

fast service

A $6,800 repair, 2 1/2 weeks without our truck (witch is understandable considering the repair) however a week or so after the repair oil started to leak, back it goes for 10 days because of defective parts, and guess what, a short time later and there's another problem same repair. So far there has been no offer of fuel reimbursement, a loaner vehicle, nothing. The ball should not drop in our lap, this is the responsibility of the dealership. This is inexcusable! About a year ago we had the transmission worked on and again a defective part. We take our vehicles to the dealer because we believe that we can trust them.

It was a great experience. Fast, clear and direct to the point. Everyone was very helpful.

Robert Petersen provided exceptional customer care, with both my 2023 Chevy Silverado 3500 and my wife's 2021 Tahoe premiere. Robert was always on top of things such as informing us exactly what the status of our vehicle was and what our options were. He was very responsive and easy to get a hold of. And most importantly he did what he said he was going to do in a timely manner in order to get our vehicles back to us in working conditions.

Booked an online appointment for Monday 12/1 at 9:30AM. My Tahoe had been making a squealing sound coming from the front of the engine. It sounded like a pulley or tensioner. On the Saturday 11/29, before our appointment, my wife was driving the car and the squealing got really bad. The car shook and shut off on her. Still to me, with my little bit of mechanical knowledge, this tracks with a pulley going out. I have it towed in to your dealership that day. On Monday around 10AM , I get a text from David the service advisor telling me they would try and get to my car, but they were closing early for a company event. On Tuesday I get a text with a repair estimate. The resolution to my main complaint was said to be throttle body issue. This was a surprise to me as the car had no symptoms of a throttle body issue. Then in the vehicle inspection portion of the estimate, I see as a third item that the technician noted the water pump was leaking. After many missed calls between David and I. I finally speak with him around 3:30PM on Tuesday. He tells me there is a check engine light on, the car is rough idling and that even if the water pump was fixed the car would still rough idle and not replacing the throttle body could lead to worse issues. I approve the water pump replacement and assure him that if the vehicle still rough idles after that I would have the throttle body replaced. The water pump is replaced and in my years of being in the car industry I’ve always recommended the thermostat be replaced as a preventative measure since the coolant is being drained anyways. David disagrees and says the thermostat is working fine. Well yeah it always works fine… until it doesn’t! Come on that is an easy upsell and easy way to add more money to the ticket. Fast forward to me picking up the car and David is at lunch. I am helped by the female service advisor in front of his desk. I have her come to the car with me so I can check for the rough idle. Well not only is the car not squealing, it’s also not rough idling and there is no check engine light on. The advisor plugs in the OBD 2 reader and we go to her desk. There is one historical code for an alternator issue and that is all she sees. I’m so annoyed by my experience I didnt even bring up the thermostat. I’m very disappointed. I had a pleasant experience when we brought my wife’s Tahoe in last time. I have two friends that work in the sales department, so I have every reason to go to the dealership. However I’m really thinking about posting my experience on Google reviews and social media. I’m a local business owner with a decent following of about 5k on my social media accounts. I hope this reaches the right people and we can discuss this serious loss of trust. Eric Paz (805) 796-6720

I'm not happy with the service, I had 1:00 clock appointment at 3:00 my truck was still 2 vehicles back from going in. We bought 2 vehicles from Petersons this year we were told 2free services this year and 2 next year. The service guy said no this is your last free service. I'm not Happy

Excellent service. I was checked in on time, the service staff were polite, efficient, and professional. And they got me in and out very quickly.

Finished our 60,000 mile service on our truck plus put on new tires.

Worked with Diana and she was fabulous and very thorough, patient with our need to ask a billion questions and see every option available. She stayed late and had our best interest in mind with a happy heart and a smile. She was willing to run all of our options on paper so we knew transparently exactly what our final numbers were going to look like as well as the gentle nudge to purchase now before it’s not available. We are pleased with her and Jame’s help service. Andrew also did a great job with our trade-in as well as our finance guy was swift and efficient also willing to stay late to make it happen.

Shouldn’t take 2.5 hours for service.

The staff was very professional and attentive.

Great service! The team was professional, quick, and kept me updated the whole time. My car runs better than ever. Highly recommend this dealership’s service department!

Service is great

Franco Bernabe was awesome! And everyone was friendly and helpful and my whole purchase went really smoothly.

Quick service

Service is wonderful. Staff are friendly and social. Like the discounts. Prices for inserting air filters is ridiculous. It took me 15 minutes to replace air filters, cabin and engine, total cost $60 for filters and my time to install.

Easy check-in and quick service.

Lost the cap to my rim forgot to put it on and now it’s a month out to get a replacement

Bryan my tech yesterday was awesome as I did the walk in oil change service on my new Silverado 1500 Trail Boss. However, I had scheduled 3 appointments prior to yesterday all were confirmed only to be cancelled. I called the service department to find out what was going on, they "didn't" know. I asked if they had walk in service and on what days, they said they needed to get back to me. Very frustrating experience.

The normal scheduled check in was fine, but when I asked about my part for my other vehicle , no one knew anything about it. I have not received a call on when the part is in to schedule the replacement! Poor communication on parts department.

All staff, most notably Derek, were professional and friendly.

I came to Peterson Chevy realizing my current half-ton truck was mathematically unsafe for my family's camper. Instead of just trying to sell me something, they helped me navigate a complicated lease buyout on my trade-in and got me into the right tool for the job. Driving away in the Silverado 2500 HD High Country is a night-and-day difference. They treated us fairly on the trade and got us a great deal on the new truck. Huge thanks to the team for helping us get safe on the road!

Great service. Pointed me to GM rewards which I have never used. Over hundred dollar service cost me nothing and still had hundreds left over. Grateful for all their help! Tim

It was so quick and easy to buy my car, everyone was great to work with!

Trevor Allen was my Certified Sales Consultant and did a fine job of showing available inventory through the purchase—a highly experienced salesman for GM and Peterson Auto Group.

Very professional service from the sales staff, Stevie and Masson helped get me the Truck I needed and a great deal also. I was traveling from Wyoming to purchase and they had everything ready to go when I arrived for a quick transaction.

Good , no problems at all, enjoy doing business with your team

Thanks to Bryan!

no comment

Went in with an issue and Adam got me scheduled to bring my truck in a couple of days later and got it.fixed . Thank you!

Appreciate Brandon’s help fitting me into the schedule so I could take advantage of coupon. Also liked the shuttle service and the update on my car’s condition.

It's a wonderful Colorado Z71 truck. It now has 100 miles on it, and everything appears to be working correctly. Special thanks to staff: Dallas, Lio, Jeff, Sophia, & Shane.

I had forgotten my service appt for 9:00am, I called the GM service dept and they rescheduled me for 1:00pm that same day. I was amazed at their gracious response. The service was timely, professional and friendly.

I had a great experience with Trevor. Answered all of my questions and had the truck I wanted.

I worked with Trevor Allen - test drove 4 different vehicles. He was extremely knowledgeable and helpful with different vehicle options in deciding which vehicle to lease.

Awesome service

Had an appointment for my truck on January 12th, I couldn’t drive the truck so I hadn’t towed in. They got it looked at and fixed that day. Pretty efficient if you ask me!

I had a scheduled appointment for an oil change and it took almost 2 hrs.

Shane did an excellent job coordinating the work on my 2017 Corvette. The work was performed timely and the entire experience, from my initial contact with the Accessories Department to the shuttle ride back to work, was outstanding. It is rare to find such excellence at an automotive dealer, so I will give credit where credit is due. A+ job Peterson Chevrolet!

Great!

Most of the service techs are great but after my hubby died last year I needed to get a replacement key for my chevy tahoe. I was expecting to pay a little over $300.00 but..... noone told me about the programming charge. So when I go to get my car the bill was over $500.00. Thank goodness I had my car in the week before for an oil change and had additional work done and had a 20% off coupon. So I asked your parts dept if I could have that on my key replacement even though I forgot to ask when my car was in the shop. He said yes. That at least tooki $100.00 off my bill. Now I know how this works but again being told ahead of time would have been nice to know. I had a great visit with service tech Deb. I do appreciate the work your guys do for me. Happy New Year!

I worked with Brandon in the service department and he was delightful and very helpful. He made me aware that I had GM points that paid for my service. That was a nice surprise.

Our experience was great from scheduling to checkout.